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Friday, June 10 • 2:30pm - 3:30pm
Short Session: Journey Mapping for Enhanced User Experience / Bringing Student Learning to Life: A Faculty/Librarian Partnership Through the Human Library

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2:30-3:00 Journey Mapping for Enhanced User Experience

Journey mapping plots a process or service to produce a visual representation of a library transaction from the point at which the student accesses a service to its final resolution. Service scenarios are identified, and maps are produced that reflect the journey from the student's point of view. The map is then used to develop an "ideal" journey and to explore changes that would improve the service experience. The use of journey mapping or blueprinting is based on an innovative approach to library users recently reported from the Center for American Progress (Ostrom et al. 2011). This report serves as a basis for a new way of looking at the academic experience, one that reimagines educational offerings and service from the student's point of view. Further, it partners with students to learn about and eliminate student pain points. 

3:00-3:30 Bringing Student Learning to Life: A Faculty/Librarian Partnership Through the Human Library

Librarians endeavor to engage students and faculty with the library. The hike can be frustrating and sometimes feels like it is all uphill, but the oxygen-deprivation and tired muscles are a worthy investment for the views along the way. The augustana human library takes students on their own journey by providing them with a unique way to explore a research topic through real-life narratives. This presentation describes library/faculty collaboration on assignments for undergraduate courses in women's studies and developmental psychology. Students ‘read’ Human Books who speak about firsthand experiences relevant to the course. For women’s studies, topics have included eating disorders, being transgender, bisexuality, losing a child, and sexual abuse. For psychology, topics have included autism, parenting a premature baby, and being visually impaired. Faculty members report that students value the human library as a way to integrate their learning with scholarly information. The combination of information ‘formats’ (i.e. oral narratives and journal articles) provides them with a unique and immersive learning experience.

avatar for Adrienne Alger

Adrienne Alger

eLearning Librarian, University of Montana
avatar for Kara Blizzard

Kara Blizzard

Public Services Librarian, University of Alberta, Augustana Campus

Friday June 10, 2016 2:30pm - 3:30pm MDT
Room 1130 Marriott Library (University of Utah campus)